Privacy Policy
Last updated: November 2025

Welcome to MuggaTea.co.uk (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website, you agree to the terms of this policy.

1. Who We Are

MuggaTea.co.uk is a UK-based online store specialising in personalised mugs and drinkware.
If you have any questions about this Privacy Policy or your data, please contact us at:
📧 hello@muggatea.co.uk

2. Information We Collect

We collect and process personal information that you provide to us when you use our website, make a purchase, or contact us. This may include:

a) Personal Information

  • Name
  • Billing and delivery address
  • Email address
  • Phone number

b) Order and Payment Information

  • Details of your purchases
  • Payment details (processed securely by Stripe — we never see or store your full card information)

c) Technical and Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site (collected via Google Analytics)

d) Communications

  • Messages or emails sent to our support team
  • Marketing preferences (if you opt in to receive updates)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Send order confirmations and delivery updates
  • Improve our website, products, and services
  • Manage payments, refunds, and returns
  • Respond to your queries and provide customer support
  • Send marketing emails (only if you’ve opted in)
  • Comply with legal and tax obligations

We will only use your data for the purposes it was collected and where we have a lawful basis under GDPR (such as fulfilling a contract, legitimate interests, or your consent).

4. How We Share Your Information

We only share your personal data with trusted third parties necessary to run our business:

a) Payment Processor – Stripe

All payments are processed securely by Stripe, which complies with PCI DSS standards. We do not store or have access to your full payment details.
Learn more: https://stripe.com/gb/privacy

b) Analytics – Google Analytics

We use Google Analytics to help us understand how customers use our website. This helps us improve your experience. Google may collect anonymised usage data.
Learn more: https://policies.google.com/privacy

c) Delivery Partners

We share your delivery details with reputable postage and courier companies to fulfil your order and ensure safe delivery.

d) Service Providers

We may use third-party partners for website hosting, IT support, and email services — all of whom are GDPR-compliant and contractually required to protect your data.

We never sell or rent your personal data to any third parties.

5. Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

  • Order and transaction data: up to 6 years (for tax and accounting compliance)
  • Marketing preferences: until you withdraw consent
  • Website analytics data: typically retained for 26 months by Google

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – request a copy of the data we hold about you.
  • Rectification – request correction of any inaccurate or incomplete data.
  • Erasure – request deletion of your data (subject to legal obligations).
  • Restriction – request that we limit processing of your data.
  • Data portability – request your data in a structured, commonly used format.
  • Objection – object to the processing of your data for certain purposes.
  • Withdraw consent – if you’ve opted into marketing, you can unsubscribe at any time.

To exercise any of these rights, please email us at hello@muggatea.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Cookies

We use cookies to improve your browsing experience and understand how our website is used. These include:

  • Essential cookies – required for basic site functionality (e.g. checkout process).
  • Analytics cookies – provided by Google Analytics to track site performance.

You can control or delete cookies through your browser settings at any time.

8. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your information, including:

  • SSL encryption on all pages
  • Secure third-party processors (Stripe, Google)
  • Restricted access to personal data

Despite our efforts, no online system is 100% secure, and we cannot guarantee absolute security of transmitted data.

9. International Data Transfers

Some of our service providers (such as Google and Stripe) may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements, such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the updated date noted at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 hello@muggatea.com
🌐 www.muggatea.co.uk

MuggaTea.co.uk – Protecting your privacy with care, transparency, and trust.