Shipping policy

At MuggaTea, we understand the importance of timely delivery. We offer a variety of shipping options to suit your needs, including Free standard Postage, expedited, and express shipping. Our dedicated team works diligently to process and dispatch your orders promptly, aiming to deliver them to your doorstep within the estimated timeframe.

We strive to provide fast and reliable shipping to our customers. Here’s everything you need to know about our shipping process:

• Dispatch: Same Day prior to 1pm order cut-off Mon-Fri, outside these hours, Within 24 Working Hours
• Free standard shipping across all products.
• Cash on delivery might be available
• Easy 14 days returns and exchanges (does not apply to personalised gifts)

Please note that delivery times are estimates and may vary depending on factors such as product availability, destination, and carrier delay

Returns policy

We want you to be completely satisfied with your purchase from our shop. If for any reason you are not entirely happy with your order, we’re here to help. Certain exclusions and conditions may apply, so we encourage you to review our detailed return policy for more information. Rest assured, our goal is to ensure your complete satisfaction with every purchase you make from our website

1. Returned items must be unused, undamaged, and in the same condition as received.
2. Original tags, labels, and packaging must be intact and included with the returned item.
3. Proof of purchase, such as your order confirmation or receipt, is required for all returns.